Above and beyond customer service. We had mis communication on our original appointment. I received no confirmation. I called on the day of our appointment and found out we didn't get listed in their system. They were able to work us in the same day. The salesperson had an error on our address and was still able to meet with me. Looking forward to placing our order and work with their crew.
Great! Wish they would have been able to complete another job for me (door installation) but they didn't have time. Window installation was amazing and very well priced.
Let me preface this by saying I had previously given a bad review due to lack of communication prior to install. Don listened & was quick to resolve. We had our windows installed & the team lead by Roberto was excellent! They were professional, hardworking & fast. There are a few small quality issues (from manufacturer) but they are working quickly to resolve. I would highly recommend this company. They did 22 windows and we could not be more pleased.
These guys did an amazing job on my house. We had 20 windows replaced and was amazed at how fast they did it. Very professional install crews, sales was very straight forward no gimmicks or high pressure tactics , and all at a fair price, and the windows look great. For a job that requires quite a bit of mess getting old windows out, these guys left no mess when they were done and paid very good attention to detail on their trim detail work, caulking etc. They even replaced some of my rotted wood that they had to remove to get the old windows out which was awesome. If you have to get windows replaced, save yourself some time and headache and just go to these guys first
Don is a very good no pressure salesman, honest, willing to do you right to get your business. Then when his crew shows up for installation of product they hit the ground running. These guys worked none stop finished job of 9 windows, cleaned up job site and they were AWESOME. If you are looking to upgrade your windows Don and Window Source is the company to go with.
I am so pleased with Window Source. They installed siding and gutters in February and it looks great. Don and his crew were very professional. There are no hidden costs, no surprises. When he gives you s quote that’s it. I’m getting ready to have them install more windows and shutters. Highly recommend.
Did great work and reduced mt utility bill.Further the windows look great.
The Window Source and its owner, Don, have been top notch in every way . They sell amazing windows that not only look good but have saved me many dollars on my electric bill. Their installer, Roberto, is the best that there is-dependable, knowledgeable and teaches his crew at the same time. Overall I would not go with any other company in the future.
Great job on the installation - very respectful of property and attention to the details. I had all of my windows replaced and am very pleased with the outcome! Thanks Don, Bruce, Alex and Patrick!
From initial introduction to in house presentation to order and payment plan options to complete install of twelve windows in a condo unit on the third floor, Don and his team did a fantastic job. Install team was very professional and kept me informed from start to finish. I highly recommend The Window Source for your window needs.
My condo complex chose The Window Source to replace some older windows originally installed in the building that weren't doing the job. The windows they recommended for the owners here were the perfect fit for our needs at the right price - with a lifetime guarantee! I have nothing but great things to say about Don, Bruce, and the rest of the team at Window Source. The new windows were a huge upgrade aesthetically, as well as functionally. Each of the owners I have talked to have been amazed at the sound reduction especially. 10/10 recommend to anyone in Memphis looking for new windows!
I love our new windows! I also love that I was able to sit down with Don and order the look that I wanted as well as the quality I desired for what I consider a truly fair price. The installation was done very professionally, 15 in one day, and the customer service has been wonderful even when we've been idiots. Am so glad I went with Window Source rather than one of its competitors.
we had 12 windows installed in one day. dont worry, these guys know how to do this. they are very precise when installing and trimming out the finished product. we are very happy with the end result. ours look fantastic. congrats on a job well done. we will be using windows source to replace the rest of our windows.
My dream came true with getting my new windows after being in my home for 23 years! The installation was completed the same day and very professionally! I am a very happy customer! Don was so patient with me being in a panic after dealing with another company that was dishonest in their estimate, but The Window Source was a wonderful choice!! I'm not cold any more and safer with my new windows!! Thank you very much!!
Don and his crew were an absolute pleasure to work with. This could not have been any better. The installers were true professionals and really cared about doing a great job the first time.
Don is the real deal. This company replaced nine windows on my house and they look great. They did the job in June and Don was still available to answer my questions about them in November. Thanks!
Bird In My Horns
We had all the windows and the front and back exterior doors replaced in our home. It could not have gone more perfectly. The owner and the crew were all super nice and did a superb job. Very happy customers!!
The price was fair, the windows fit like a dream and really deadened the road sound. The crew was exceptionally efficient and professional and they left my house cleaner than they found it!
The five stars are well earned, very smooth process. Don is hands on, responsive and took care of everything from start to finish. The installation of the windows and the craftsmanship of his crew is impressive. The windows are high quality and the trim looks fantastic. The install crew was also super nice, worked hard, respectful of my landscaping, left every flower intact and the yard clean. Couldn’t be happier! We very much recommend!
Don and his team are a first class operation. They have quality products, expert installers, and excellent customer service. He is also always easy to contact. I would absolutely use them again.
Don did such an amazing job on my windows! From his in home presentation, to the installation, and his check ins after to make sure we are happy, he was simply fantastic! This is a great company to work with! Not to mention my house feels great and my electric bill is down $200.00 already and it isn’t even summer!!!! I recommend everyone i meet To Don for windows!!!
We just bought new windows from the Window Source of the Mid South and they finished installing them on May the 16th of 2019. We like the windows very much. There was one small glitch in measuring. I called Don who came out and looked at it, he admitted they made the mistake he immediately called and ordered us a new one. (NO PROBLEMS ). I REALLY LIKE THAT.!!! He is definitely a man of his word, and that is extremely hard to find in these days and times. I RECOMMEND HIM HIGHLY.!!!
I bought 3 picture windows with a wood grain look for inside. They are beautiful. Also replaced kitchen windows and 2 other side windows. I am thrilled with the result. Highly recommend using The Window Source. Don is very responsive and customer oriented. The salesman, Hugh, is a no pressure, nice guy.
From beginning to end, Don Buchan went above and beyond to ensure our new entry door, side light, and storm door were installed to our satisfaction. He exceeded our expectations (which isn't easy to do) and we will be using his services in the near future to replace our windows. Don has a great work ethic and offers excellent customer service.
Great experience working with Don, the owner. I was not pressured to make a purchase in the sales presentation. Windows came in on time. Installers were very friendly and professional. They arrived at my home at 10:30am and were leaving at 3:30pm, 12 windows installed. Cleaned up everything. I purchased the 6000 series windows. Don called back a couple of days later to check on my satisfaction. Highly recommend.
Window Source is all about high quality, sincerity, fair pricing, efficiency and customer satisfaction, albeit affordable! The owner Don went the extra mile to make sure my house needs were met. Don keeps his word and is a man of integrity. I highly recommend Window Source to anyone in the Shelby County area and North Mississippi looking to replace their windows and doors. Unequivocally, the best company I have interacted with in Memphis. Don't look elsewhere because Window Source is HERE.Thank you.
Everything was great from price to install!
The owner is a very busy man for a reason - they are good at what they do. Don the owner spent a lot of time getting me just what I wanted. Don's installer team was great to watch in action. They knew exactly what they were doing, and they worked in tandem with each other (about 7 guys) like they'd been installing windows for 50 years together. They were also very nice. Highly, highly recommend these people.
Last winter pushed me over the edge. With original windows over 50+ yrs old..it was time to replace. Spent a couple of months researching & getting 6 different bids. We could not be more pleased with our choice. From the no pressure sales presentation to giving us referrals to homes they had finished (so we could look at their work) to the awesome installation team. We had every window (total of 19) replaced. We also had 3, 4ft wide sliding glass doors turned into 2 large, slider picture windows. This involved some construction work... building the wall up from the floor to frame out the windows. It turned out beautifully and everyone who sees is impressed with the result. I know this from all the oohs & ahhhs! Don even came out today when I thought something was wrong with one of the windows. Nothing wrong at all..just user error on my part. I highly recommend The Window Source to meet all your window replacement needs.
I purchased my windows this past spring. I’ve definitely noticed my MLGW bills have been much lower and the windows look great. When they installed the windows I was told when it’s hot or cold outside I can place my hand on the interior window and it will feel like the interior temp of my home. I’m a sceptic It’s bone wet chilly out today and the wind is blowing hard. My house is warm so I put what they said to the test. My windows are warm to the touch just like they said it would be. I am not bundled up in warm clothes just to save money. My house is warm while it’s cold outside. Thank you Window Source!
Fantastic work! Great prices! And great customer service. I highly recommend The Window Source if you are in need of new windows. They called if the were running late, kept us informed of the job. Did a fantastic and amazing job on 7 breakfast windows, and redid our trim and made it look AMAZING... Thank you to Don, the owner for your kindness, and running such a great company. Especially for getting the job done right. Don gets the job done right, and goes above and beyond to get it completed. You won't get a sloppy job with him. He makes sure you are satisfied, and we are definitely highly satisfied, and plan to purchase more windows. Great company! Highly Recommend!!! Thank you Don, Steven, and team at The Window Scource. We appreciate the fantastic job you all did in giving us beautiful looking windows.
We had a WONDERFUL experience with The Window Source from the first phone call through the installation.Hugh (sales agent) spent time with us to explain every aspect of the windows (including the instal process). He was very thorough and kind.Our installer, Steven, and his helper were very nice and thorough as well. They even made sure that the windows were SPOTLESS before leaving. They also cleaned up our site perfectly.We cannot say enough good things about our experience. If you are looking for quality work at a good price, let The Window Source be your choice.
Love the windows - repeat customer!! Highly recommended!
Great product. Excellent work. Very professional. Good prices. Would highly recommend.
I highly recommend The Window Source! We had 10 windows replaced in our home. From the very first appointment our sales representative (Hugh) was polite, thorough, honest, and extremely knowledgeable. It was a no pressure environment throughout the entire process. Every person I spoke to had one goal - to get our windows in as quickly as possibly and with the highest quality. We love the windows they installed - the windows add so much value and beauty to our home! I have already recommended The Window Source to our family and friends in search of new windows. Thank you Window Source for making this such a great experience for us!!
I do my homework on replacement windows and I'm so glad I did. No heavy sales pitch, no standing on windows, no confusing useless information. Window Source not only beat the competition price quotes but completed the job faster than the timeline I expected. The price was low enough that i still had moneyin my budget to change a big windo into a sliding door. I was always kept informed on exactly what and when work was being done. The entire staff is very professional and courteous. I highly recommend anyone looking for replacement windows or doors to call Window Source!
Very fast from estimate to install! High quality windows and the best prices around!
Couldn't be more pleased with my new windows. Never thought they would turn out that nice. Everyone went above and beyond with everything they did. I love,, love, love my new windows.Don did an excellent job on explaining the process of installing the windows, to how it the actually worked, and what I could expect from each step.Memphis Window Source is the bomb!!Thank you so much for taking such good care of my home and making me feel at ease.
Had Don install windows on the front of our house last year and have him coming back to install more. Excellent service, excellent product, and he goes above and beyond to make sure you get what you want at an unbeatable price. Going with the 6000 series windows, we have seen a huge reduction in our utility bill
WE WERE VERY HAPPY WITH THE SERVICE AND DON WAS VERY FRIENDLY AND HELPFUL I WOULD RECOMMEND THEM TO ANYONE WHO IS LOOKING FOR A GREAT BUSINESS TO INSTALL WINDOWS ASK FOR DON TRUST ME ONE OF THE BEST IN THE BUSINESS FAST AND FRIENDLY SERVICE I WOULD RECOMMEND THEM TO ANYONE
I've done my research before I called Window Source. I found out they are using windows manufactured by Great Lakes Windows, which have good products. Don and his people were very easy to deal with from the beginning to the very end. Not pushy, patient and responsive. They replaced all 22 windows in our house. The work is clean quick and good. I'll highly recommend them to my friends.
Don Buchan was wonderful to work with from start to finish. All the guys that did the work did a top notch job putting in 12 new windows and a new sliding door. Don answered all our many questions, no pressure in the sale. I highly recommend The Window Source of the Mid South. Couldn't be happier!
Don and Roma are wonderful!!! Great people with excellent customer service. I highly recommend them. Don put in new windows at our home (12 windows) and it turned out to be fantastic. We previously used Crone construction which they were great too but Don beat them in prices for our second set so I would definitely recommend checking with Don from Window source before using others. Right now, we are waiting on our interior shutters to come in - super excited!
Amazing work, great prices, wonderful team!! Thank you so much, we love our new windows!!
Don is very knowledgeable about Window Source Replacement Window products while not pushy. He has very reliable employees. They work at a very fast pace. While watching, I could tell they knew exactly what they were doing & worked as a TEAM! We are extremely happy with our new windows. The new windows really updated the whole look of our house! Plus it seems a lot quieter in our house. We will definitely recommend Don & Window Source Replacement Windows to our friends & neighbors!
We recently used Don and The Window Source of Memphis to replace 23 windows and 2 doors in our home and have been exceptionally pleased with both the process and results. At the time of our first meeting with Don, we had already met with several other contractors/salesmen and had quickly become disenchanted with the prices being offered, the lack of quality products being presented, the intense sales tactics being used, or some combination of all three. From our first meeting with Don, we were very impressed with his products, his extensive experience, and his patience with our many questions. He spent several hours walking us through his different product lines and demonstrating how and why his windows worked. His was also the only quote we received that had itemized prices for each product and service fee so we walked away from the meeting with a solid understanding of exactly what our project would cost and how we could make adjustments to suit our budget. We ultimately decided to work with Don because he didn't pressure us, his prices were reasonable, his products were exceptional, and also because his status as a TVA licensed contractor meant that we could take advantage of the energy savings rebates offered through TVA's eScore program. Once we committed to using Don, he stayed in touch and gave us regular updates on the status of our order and plans for installation. Everything came together right on the timeline he'd given us and when we had to make a few minor changes to our order due to manufacturer capabilities, Don worked with us on the cost to make sure things didn't far exceed his original estimate. Since the project's been completed, we've found that we're very happy with both the quality of the products and the installation work of Don's team. We were initially hesitant to replace our original 1950s wood windows with vinyl, but the aesthetic value and functionally of the 9000 series windows have far exceeded our expectations. We also opted to replace 2 entry doors with mid-range ProVia doors and we have been very happy with those as well; Don's crew even went the extra mile in reattaching some original trim on the exterior of one door so that the appearance of our front porch is now enhanced without losing its original charm. All in all we had a wonderful experience with The Window Source of Memphis and would happy recommend them to anyone in the market for new windows and doors.**Two of the pictures show both before shots of our original wood windows with aluminum storm covers and after shots of our new 9000 series vinyl replacement windows as installed by The Window Source.**
We couldn't have had a better experience with Don and The Window Source of Memphis, and are pleased to confidently recommend his services. After gathering quotes and a plethora of information through meetings with Home Depot (for Simonton replacement windows), Krone, Pella, and Champion windows, we moved forward confidently and excitedly with Don and The Window Source. His knowledge from years of experience in the field, eagerness to be helpful and informative to answer our questions in their entirety, quick follow up/responsiveness (we received a much appreciated, non aggressive "check in" call shortly after our visit), and clear communication were consistent from our first visit through installation and job completion. In addition, the windows were more aesthetically pleasing than others we considered, the construction was much better, and the price was lower. The Window Source is also a TVA accredited contractor, and to our knowledge, he was the only one of the companies we considered who were a part of this program. It demonstrated to us the quality, energy efficiency, and confidence of his work.We chose the 900 series for our 23 windows, and are already enjoying not only the aesthetic improvement to our home, but also a great reduction in noise and of course, improved efficiency. The installation was smooth and professional, and we look forward to enjoying the windows for many years to come.
Olivia Buffington Hammond
Don was informative, personable, and professional from start to finish. His installation team was top notch and they were detail oriented professionals. We are so glad we chose Memphis Window Source to replace all of the windows in our home.
Don was very professional, we felt no pressure during the sale and he was very patient in answering all our questions. We looked at several other window providers and none made us feel more comfortable than Window Source.The installation crew was also courteous and did an excellent job, they were very attentive to the details of the installation and took the time to ensure we were happy.
Don with the Window Source and crew were good to work with. They installed the series 6000 windows (their med quality). The crew took 3 days to install our 23 windows and cleaned everything up when they left. Glad we went with The Window Source of Memphis.
We purchased our house in December and did a total renovation to the interior. Now it's time to do the outside and we chose Memphis Window Source to replace our windows. Don came to the house and showed us a great selection and we chose a mid range window that had a lifetime warranty. His crew did the installation in one day they were very efficient and courteous. We are very happy with the selection and would recommend Don and his staff to anyone.
I have a really old house . Need pretty much everything replaced . I filled out a form online last year for Windows . Mr. Don from window source called me . At first I was not interested. I had never heard the name . He asked me to give hear him out . He came to my house . I was just impressed with how nice he was with me . Price was great . I ended up getting all my windows replaced and I have to say , I love them .This year I decided to replace the door . I have received nothing but complements . Live my door . Service is great and product and pricing is great . I am ready to get another door replace and then siding .I recommend Window Source of midsouth to everyone .
I realized my old windows were bad, but not that bad. The new windows have made a tremendous difference both inside and outside of my house. I had gotten tired of not being able to open the old windows or them sticking. I had gotten a quote from two other companies, before I chose The Window Source. I spoke with Don Buchan at The Window Source, and decided on purchasing new windows from him in April, 2016. And he gave me a good competitive price. I brought 12 new windows and I am so glad I did. I did not realize my house was losing so much energy. It is so much cooler now. I love the different look the windows have given the outside of my house. I was very pleased with the salesman/owner-Don Buchan, his secretary, Roberto and his other installers. You don't have to clean up behind these guys, they are even good at that. If you are going to make a big investment into your home for windows, choose The Window Source, you won't be disappointed. I highly recommend them.And last but not least, I will be getting back $25.00 per window from the Tennessee Valley Association E-Score program after a representative comes out and approves the installation of the windows.
Don and his crew did a great job replacing four windows. They cleaned up after they finished and they look wonderful. I will certainly use them again.
I just had 15 Windows replaced and the crew did an awesome job. I will definitely recommend The Window Source for your window replacement company. Don is awesome and was very helpful informative about his products.
I had 8 windows and siding installed today by Window Source of Memphis. I am very pleased with my experience with Window Source beginning with meeting Don Buchan, listening to his great presentation and working with his wonderful team of installers.Don was extremely thorough, gave detailed information about the company and he went to great length in explaining every detail about the products. His presentation was so good I knew we would go with Window Source. I could've cancelled the other estimates I had scheduled but I felt I owed it to them to give them the same opportunity. I guess my mind was pretty much made up I went back to Window Source and happy I did. The product, the price and the service is hard to beat. Everything was on schedule and the finished product was exactly what was expected.The installers were great they were friendly and very professional and it shows in their work. I will definitely refer Window Source of the Mid South to anyone that needs their service.
Great product and very reasonably priced!! Excellent customer service. I would definitely recommend to anyone that needs new Windows. We absolutely love ours.
June 2015-We had new windows put in the first part of March. Now that it’s been 2 months after installation we continue to be impressed. With our old windows, I didn’t open the south curtains in the big picture window, for the afternoon. Now, I can open them in the morning and enjoy the beautiful scenery. Then in the evening, I had to close our bedroom west curtains, because the bedroom would get too hot. Now they stay open all day long! We got the 9000 series because we wanted white inside, beige outside. Our old windows had a broken seal in the double pane. I didn’t realize we could save so much in the heat coming in. And the new windows silence a lot of outside noise. The train is nearly silent, where previously we hear it more frequently. We are very excited about our new windows! Don was a very knowledgeable salesman and easy to work with. He explained a lot of information about the new windows. We’re so glad we have these energy efficient windows! The price was very economical and the quality of the window is the highest.We live in a house built in 1991 and had 10 windows replaced. The new windows in our home are amazing. I didn’t care about double or single-hung, but now I understand how much nicer it is to have them be double-hung. We had two old casement windows side by side, in our bedroom and the mull in the middle was removed. It was replaced with one slider window. It is very nice. We also had two side-by side, single-hung windows that were also replaced with a slider, after removing the mull in the middle. We had two picture windows in the breakfast room and we replaced one of them with a slider. It is really nice to have a big window that opens now!Between the highest and lowest quotes from 5 different window companies, there was a difference of $6,000. The Window Source was in the lower range of the quotes, so I paid less money and also got very good quality windows.These windows are guaranteed for the lifetime of the homeowner, no matter how they break or are damaged. Obviously not to intentionally break the windows…. The Window Source is a national company and stand by their windows. They will transfer the lifetime warranty to a second homeowner.I did not realize my old windows were heating up our house so much until Don showed me their windows with Argon Gas inside. Most of the windows made now have Argon Gas inside. I wouldn’t go back now that I know it exists.We moved in 13 years ago and the seal was broken between the double pane in many windows . I was also tired of our wooden windows sticking and not opening. They would always have moisture between the two panes of glass, when the weather changed outside. These vinyl windows open very smoothly and of course do not have a moisture problem!It is also very convenient to open the windows and clean them on both sides. They are very clear and crisp. I didn’t understand how everything would fit together or look, for them to remove our old windows, and put in the new ones. But now I see how the new windows just look like they belong and like they came with the house. They caulked between the frame and the new window. That helped it look natural.On the South Side of our house, we have 2 rooms that would get really hot, but now I can open the curtains in the morning and the rooms are the same temperature as the rest of the house, all day long. It really is great! The new windows also help dampen sound from outside A LOT more than the original windows. I guess I want everyone to have these good windows. It really is worth the money! It really is.Then along with a great price to purchase and install them, the E-Score evaluator came and approved everything and we get $25 a window back! I am extremely pleased with our new windows and very much recommend The Window Source with Don Buchan. Suzanne, Homeowner, Jun 2015
5 stars all the way! Don is a real people person and I was impressed from our initial phone conversation all the way until the completion of the work. The demo and presentation was thorough and communication was always easy. The window order came in the amount of time advised and we were scheduled for an installation date immediately. The team arrived on time and the installation process was professional. I'm very happy with my new energy efficient windows. This is was an ideal experience.
We had 14 new top of the line windows that Window Source sells, the installers did a great job, laid rugs down in front of each widow to catch any thing and also to not damage the wooden floors.We love the new windows and can tell a BIG difference in the house, no more super hot rooms on the West side of the home
I shopped several window companies and The Window Source had the best price for quality windows. Don and his crew did a great job installing 12 windows plus a custom window in our entry. Don was very informative and after the job was done, he did a follow up with us. I was very pleased with his work and would recommend him to anyone.
They were great from the beginning when they came to the house to give us an estimate to the end when they put our windows in. They were very professional and friendly. The windows are great and I am very happy. I would highly recommend them to anyone.
Don Buchan and his team at the WIndow Source did an exceptional job with our window installation. During our initial visit, he provided my wife and I with a very thorough and informative overview of his company and the products and services his company offered. Additionally, he patiently answered the myriad questions we had and clearly understood that the decision to replace the windows throughout our entire home was a decision not to be taken lightly. Because of his professionalism and accessability, we decided to go with the Window Source for our window installation and added an additional project to replace our existing siding. Both jobs were completed within the prescribed time frame and looks amazing. We decided to go with the Low-E triple pane glass because we wanted to reduce our energy bills. I can honestly say without hesitation, that the window install is immediatley paying dividends. The house uses less energy and is keeping cool. We also received a discount by using the Tennesse Valley Association (TVA) E-Score program. Upon completion of the installation, an TVA Representative inspected the installation and we were awarded a score of 10 out of 10. I would strongly recommend the Window Source for any customers looking to replace their windows or siding.
just had all new windows installed by Window Source. We can already tell a big difference in energy savings!! They look great - curb appeal and view from inside is spectacular. Their top-of-the-line windows were more reasonably priced than the medium grade 'big box' store quotes. Don was professional, knowledgeable, and a pleasure to work with. The windows arrived in the timeframe he estimated and the installation was painless.Suzanne & Doug(Colonial Acres - Memphis)
The owner (Don) was very informative, professional and polite. It took the windows about 4 weeks to be delivered. Don called me and set an appointment. The installer did a good clean job. Don came by after installation and made sure we were happy with the work & the windows. We are very pleased with both and strongly recommend--Memphis Window Source on Viscount.
I was very happy with overall professionalism and performance. I will highly recommend window source to all my friends.